Return and Exchange Policy

Welcome to Leya Line, where we work hard to ensure your complete satisfaction with our products. To clarify our return and exchange policy, please read the following terms carefully

:No Return or Exchange Unless Due to Defect-

.Because we make each item specifically to order, we do not accept returns or exchanges unless there is a defect or damage due to manufacturing

:Criteria for Defects or Damage-

.A product is considered defective or damaged if it has tears, holes, or incorrect colors

.Defects or damage do not include issues caused by misuse or failure to follow the product care instructions

:Return and Exchange Process

If the product is defective or damaged, please contact us within 3 days of receiving the product, providing a deion of the problem and supporting photos if necessary

After reviewing your request, we will send instructions on returning the product to us.

The product must be returned in its original packaging with all accessories and attachments.

Refund or Exchange:

Upon receiving the product and confirming the defect or damage, we will send a replacement product or refund the paid amount, according to your preference.

No refund or exchange will be processed if the product does not meet the aforementioned criteria for defects or damage.

Shipping Costs:

If a confirmed defect or damage is found, we will cover the cost of shipping the product back to us.

If the defect or damage is not confirmed, you will bear the cost of shipping the product back.

If you have any questions or requests regarding our return and exchange policy, please contact our customer service team via WhatsApp or email.

Thank you for your understanding, and we look forward to serving you in the best possible way.